How to manage your payment methods

Manage the cards linked to your Text Radar account for payments and renewals:

Step 1: Go to the payment methods area

1. Click the Main Menu (top right icon of your screen).
2. Select "Plans and Payments".
3. Click the "Payment Methods" tab.

Step 2: View your cards

In your list of payment methods, you will see for each card:

• Alias (descriptive name you assigned to the card for identification).
• Payment system: Visa, MasterCard, AMEX, etc.
• Country of issue.
• Expiration date.

• Available actions:

  • Edit alias: Modify the alias by clicking the edit button.
  • Delete: Permanently remove the card by pressing the "Delete" button.
  • Set as default: Make a payment method default by clicking the star button.

Step 3: Add a new card

1. Click "Add payment method"
2. You will be redirected to a secure Redsys environment (our payment gateway).
3. Enter your card details requested by Redsys.
4. Confirm the details and complete the process.
5. You will automatically return to Text Radar, where you can set the alias you want to assign to it.

Step 4: Manage existing cards

1. To edit the alias:
   1. Click the edit button (edit) next to the card.
   2. Assign a new alias to your card.
   3. Click the "Accept" button to save the change.
2. To delete:
   1. Click "Delete".
   2. Confirm the action in the pop-up dialog.
3. To set as default:
   1. Click the star icon (star) next to the card.
   2. You will see it marked as

      star

      Default

      .
   3. This will be the default payment method for future contracts.

---

Troubleshooting

Error adding card

• Check that all details are correct (number, date, CVV).
• Make sure the card is not expired.
• Confirm with your bank that it allows online transactions.
• Try using another browser or device.

I can't delete a card

• Make sure it’s not the only active payment method.
• Verify that it’s not associated with an active subscription (first change the payment method assigned to that subscription).

Problems with Redsys

• Wait 5 minutes and try again (it may be temporary maintenance).
• Temporarily disable your VPN or proxy if you’re using one.
• Try from a different network (e.g., mobile data).