How to Cancel Your Free Trial

You can cancel your free trial at any time. If you decide not to continue with your trial, just follow these steps:

Step 1: Go to the Plans menu

1. Open the Main Menu from the top right icon.
2. Select the "Plans and payments" option.
3. Click the "Plans" tab.
4. Go to "Your current plan".

Step 2: Cancel Your Free Trial

1. Click the "Cancel plan" button.
2. Confirm the cancellation when prompted.

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Important Information

• Canceling your free trial means that once your available reviews are used up, you will not be able to perform new reviews until you purchase a new plan or package, with or without a free trial.
• You will still retain access to all your previous reviews.
• Within the same calendar month of the free trial, you can try another plan, either the same one you canceled or a different one.
• If the free trial calendar month has ended, the next purchase will be paid, regardless of whether you choose to try a different plan.

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Troubleshooting

I don't see the option to cancel my free trial

• Check that you have correctly accessed Menu > Plans and payments > Your current plan.
• Make sure you are on the plan you want to cancel.
• If the problem persists, try logging out and back in to the menu.

Can I cancel my free trial and then reactivate it?

• Once you cancel your free trial, you can reactivate it, but it will keep the same end date (one calendar month from the first activation). You can also start a new free trial plan anytime within one calendar month from the start of your first trial.

What happens if my free trial calendar month has ended?

• If the calendar month has ended, your next plan will be paid, regardless of whether you choose to try a different plan.