FAQ
Questions about pricing and payments
We offer several subscription plans to suit the different needs of our users. The plans include:
- Individual: Access to basic features and a limited number of monthly comparisons.
- Professional: Access to all features, unlimited comparisons, and priority support.
- Premium: Custom solutions, integration with internal systems, and dedicated support.
You can subscribe to a plan directly from our pricing page. Select the plan that best fits your needs and follow the registration and payment process.
We currently accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express).
- Bank transfer.
- Paypal.
- Google Pay.
- Apple Pay.
All prices are in euros.
Yes, you can change your plan at any time from your account settings. The plan change will take effect immediately, and the cost will be prorated based on the remaining days in the current billing cycle.
Yes, we offer a significant discount for users who choose to pay annually. Check our pricing page for more details on the available discounts.
Yes, we offer a free trial period of N days/N pages so you can explore all the features of Text Radar before committing to a paid plan.
Yes, you can cancel your subscription at any time from your account settings. Your access to the services will continue until the end of the current billing period, after which you will not be charged again.
If you would like to request a refund, please contact us at support@text-radar.com within 30 days of your initial subscription. We will review your request and, if eligible, process the refund.
Yes, you can enter your tax details in the billing settings section of your account, and they will be included on all your invoices.
You can access your invoices and payment history from the billing section in your account settings.
Taxes are calculated and added to the subscription price according to the applicable tax laws in your country of residence. You will see the tax breakdown on your invoice.
If you are experiencing payment issues, please contact us at soporte@text-radar.com. We are here to help you.
If your payment doesn't go through, we will notify you by email and provide instructions for updating your payment method. During this period, your access to the service may be limited until the payment issue is resolved.
Questions about accounts and security
To create an account, choose a plan from our services page, complete the form with your personal information, and follow the instructions provided at each step.
To reset your password, go to the login page and click on "Forgot your password?". Then, follow the instructions to receive a password reset email.
If you didn't receive the verification email, check your spam or junk folder. If you still can't find it, you can request a new email from the verification page or contact us at support@text-radar.com.
To change your email address, go to your account settings, select "Profile Settings", and update your email address. You will receive a verification email at your new address to confirm the change.
We use advanced security measures, including SSL encryption and two-factor authentication, to protect your personal information. Additionally, we comply with applicable data protection regulations.
Two-factor authentication (2FA) adds an extra layer of security to your account. To enable it, go to Your Account > Passwords and Security > Two-Step Verification and follow the instructions to link a phone, an authentication app, or receive SMS codes.
If you wish to delete your account, you can do so from Your Account > Delete Account.
If you think your account has been compromised, change your password immediately and enable two-factor authentication (2FA). Additionally, contact us at support@text-radar.com so we can help secure your account.
We manage user data in accordance with our Privacy Policy, complying with international data protection regulations, such as GDPR and CCPA. We only collect the information necessary to provide and improve our services.
No, each email address can only be associated with one account. If you need to manage multiple accounts, you will need to use different email addresses for each one through our Professional or Premium plans.
Questions about technical issues and troubleshooting
If you can't log in, make sure you are using the correct email address and password. If you have forgotten your password, use the "Forgot your password?" option to reset it. If the problem persists, contact us at support@text-radar.com.
If the page isn't loading correctly, try the following solutions:
- Refresh the page.
- Clear your browser's cache and cookies.
- Try a different browser.
- Ensure your internet connection is stable.
If the problem persists, contact us at support@text-radar.com.
If you're having trouble uploading documents, check that the file meets our format and size requirements. Try uploading the document from another browser or device. If the problem continues, contact us at support@text-radar.com.
If the document comparison isn't working, make sure both documents are in the correct format and are not damaged. If the problem persists, try uploading the documents again. If the issue continues, please contact us at support@text-radar.com with details of the problem.
If the app crashes or stops responding, try closing and restarting the app. If the problem persists, restart your device. If you're still experiencing issues, contact us at support@text-radar.com.
If you're receiving an error message, take note of the error code and description. Try performing the action again. If the error persists, contact us at support@text-radar.com with the error details so we can assist you.
To change the page's language, switch the language icon in the navigation bar or go to your account settings and select the desired language. If the problem persists, ensure your browser is set to the correct language and try again.
To report a bug or technical issue, please email us at support@text-radar.com with a detailed description of the problem, steps to reproduce it, and screenshots if possible. Our technical team will investigate and resolve the issue as soon as possible.
Our app is compatible with the latest versions of major browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend keeping your browser up to date to ensure the best experience.
You can contact technical support by emailing us at support@text-radar.com. Our team is available to help you with any technical issues you may have.
Questions about contact and support
You can contact customer support by emailing us at support@text-radar.com or using the form available on our website. Our team is here to assist you with any questions or issues you may have.
Our customer support is available Monday to Friday, from 9:00 AM to 6:00 PM (local time). Outside these hours, you can send us an email, and we will respond as soon as possible.
For billing inquiries, please email us at billing@text-radar.com with the details of your inquiry. Our billing team will assist you with anything you need.
Your feedback and suggestions are very important to us. You can send your comments to feedback@text-radar.com. We appreciate your input to help improve our service.
Yes, we offer support in English and Spanish. Please let us know your preferred language when contacting our support team, and we will do our best to assist you in your language.
Yes, we offer training and onboarding sessions for new users. You can request a session by emailing us at training@tuservicio.com, and we will coordinate a session that fits your needs.
Additionally, you have access to our manuals and video tutorials, and you can always repeat your onboarding process in Settings > Help.
You will receive email updates about the status of your request.